EnterpriseRx Password Reset Resource Page

Open “My Information” tool

  1. Select Tools > My info.
    A dropdown menu in Windows showing how to reset a password
  2. Type your user name and password.
  3. On the “My Information” window select Change Password. The Access Manager tool opens.
    A click button that reads "Change Password"

Note: Managing User ID’s is an administrative function; contact EnterpriseRx Customer Support if you need granted rights.

Log into OpenAM

  1. In the OpenAM Sign In window, type your username and password, then select “Log In”.
    An OpenAM login screen

Select User Name

  1. Click on the appropriate Realm name to view the list of users.
  2. Either locate the user name in the list or use the Search field to locate it.
  3. Click on the user name.
    A search box used for searching for users in a computer program

Note: In the Search field you can use one or more asterisks to find a group of letters. For example: *ins* (name contains “ins”) or *ins (name ends with “ins”). Never use the Delete button. For more information see the topic “Deactivate User”.

Reset the Password

  1. In the user profile, click on Edit.
    A screenshot showing how to change a user's status to active or inactive
  2. Type a new password in the New Password field.
    A password reset screen
  3. In the Re-Enter Password field, type the new password again.
  4. Select OK.
  5. Select Close to close the window. Notify the user of the new password.

When resetting a password, create one that is difficult to remember. This will encourage the person to login and change it to a new password of his or her own choosing.

Password Rules:

  • Minimum of 8 characters
  • At least one upper-case letter
  • At least one lower-case letter
  • At least one number
  • Cannot contain “pass”
Resources
EnterpriseRx Password Reset Instructions

PDF (678 KB)

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