What actions has McKesson-Medical Surgical taken?
Please see the McKesson Medical-Surgical Actions tab for more information.
Have any manufacturers announced a recall?
Yes. As part of its evaluation of quality and performance issues related to plastic syringes made in China, FDA has announced a number of recalls. We continue to work with our suppliers to ensure that all necessary actions are taken with respect to product recalls and FDA communications. We encourage you to visit the FDA’s website at www.fda.gov for more information.
Customers can also view relevant recall communications and alternate products by logging into their SupplyManager account or they can contact us at MMSSyringe@McKesson.com for further assistance.
What alternate products are available?
We source products from a variety of suppliers and have alternate products available for ordering. McKesson Medical-Surgical customers can view alternate products in your SupplyManager account or can contact us at MMSSyringe@McKesson.com for further assistance.
What actions should customers take?
We encourage customers to read the information on FDA’s website at: UPDATE: Evaluating Plastic Syringes Made in China for Potential Device Failures: FDA Safety Communication and continue to monitor FDA’s website for any potential updates. If customers receive recall notices regarding specific products, they should follow the follow the instructions detailed in those notifications.
Where can customers report concerns to the FDA?
Customers are encouraged to report product problems to FDA through the FDA MedWatch Voluntary Reporting Form: https://www.accessdata.fda.gov/scripts/medwatch/index.cfm?action=reporting.home.
If you are experiencing supply issues for syringes, or other devices, you may contact the FDA about a medical device supply chain issue at https://www.fda.gov/medical-devices/medical-device-supply-chain-and-shortages/notify-fda-about-medical-device-supply-issue. Reporting supply chain issues to the FDA helps inform actions to prevent shortages and protect patient health.
How can customers contact McKesson Medical-Surgical for more information?
If customers have questions or need assistance, please contact our Customer Service team at MMSSyringe@McKesson.com.